Last updated: September 14, 2026
Who We Are
This website is operated by Superior Emergency Restoration LLC, 1912 University Business Dr, Suite 405, McKinney, TX 75071. You can reach us at (972) 810-1411 or superiorrestorationems@gmail.com.
Information We Collect
When you submit a service request through this website, we collect the information you enter: your name, email address, phone number, the city or ZIP code of the property, the type of service you are asking about, and any details you choose to include in the message field.
We do not ask for payment details, financial account information, or government identification through this website. If anyone contacts you claiming to be us and asks for those over the internet, it is not us.
How We Use It
We use the information you submit to respond to your enquiry, arrange an inspection or service visit, and communicate with you about that work. If you become a customer, we use it to manage your project and to produce the documentation associated with it.
We do not sell your information. We do not share it with third parties for their own marketing.
Text Messages
The request form includes consent to receive text messages from us. If you give that consent, we may text you about your enquiry or your job — for example to confirm an arrival window. You can opt out at any time by replying STOP, and message and data rates from your carrier may apply. Consent to receive texts is not a condition of receiving service.
Service Providers
Form submissions are handled by our customer relationship management system, which stores your enquiry so our team can respond to it. We use website analytics to understand how the site is used and which pages are useful. These providers process information on our behalf and under our instruction.
Cookies and Analytics
This site may use cookies and similar technologies for analytics and, where advertising is running, to measure the effectiveness of that advertising. Most browsers let you refuse or delete cookies through their settings. Refusing them does not stop you using this website or contacting us.
We use Google Analytics 4, loaded directly from Google's servers. It and similar tools set cookies and record pages viewed, approximate location derived from IP address, device and browser type, and how you arrived at the site. If you arrived from an advertisement, an identifier from that ad platform may be recorded with your enquiry so we can tell which campaigns produce work.
Call Tracking and Phone Numbers
The phone number shown on this site may change depending on how you reached us. We use a call tracking service that assigns a number to a visit so we can tell which pages and campaigns lead to calls. Calling a tracking number connects you to us normally — there is no difference in how your call is handled.
When you call, our call tracking provider records the number you called from, the number you dialled, the time and length of the call, and the pages you viewed before calling. Calls may be recorded or transcribed where we have told you so at the start of the call. If you would rather not use a tracking number, the number on our contact page reaches the same team.
IP Addresses
When you send an enquiry we store a one-way encrypted version of your IP address along with it. We cannot reverse it back to your original address. It exists to detect automated and abusive submissions, not to identify you, and it is never used for marketing or shared for that purpose.
How Long We Keep It
We keep enquiry information for as long as needed to respond to you and, where you become a customer, for as long as we need it for the job and for our business records afterwards.
Your Choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us at superiorrestorationems@gmail.com or call (972) 810-1411 and we will deal with the request.
Children
This website is intended for adults arranging property services. We do not knowingly collect information from children.
Changes to This Policy
If we change how we handle information, we will update this page. Material changes will be reflected in the date shown at the top of the published version.
Contact
Questions about this policy: superiorrestorationems@gmail.com, or (972) 810-1411, or write to Superior Emergency Restoration LLC, 1912 University Business Dr, Suite 405, McKinney, TX 75071.